Position: Success Manager (Full-Time)
Reporting To: CEO/Founder
Department: Growth
Location: Remote

🎯 About Us:

We are Diamond+ Growth Partners, a premier marketing agency dedicated to transforming dental practices. Our mission is to help ambitious dentists, orthodontists, and implant specialists fix their new patient pipeline and add $1-5 million to their clinic's annual revenue.

We achieve this by installing our proprietary Growth System, which consistently attracts ideal patients (including those seeking Invisalign, implants, and hygiene services) and ensures predictable practice growth.

As true Growth Partners, we manage patient acquisition from A to Z, providing comprehensive solutions that drive significant success for dental professionals looking to take their practice to the next level.

We're looking for a dedicated Growth Consultant to join our dynamic team.

ℹ️ Job Description:

As a Success Manager, you will act as both an operator of the business and a coach for the rest of the delivery team. Reporting directly to the CEO, you will be responsible for administration, financial management, and managing the Account Manager. Your role is crucial in ensuring that our clients are achieving their KPIs and that our internal systems and teams are functioning effectively.

🏆 Job Success KPIs:

• High client retention rates
• Positive client feedback and reviews
• Achievement of client success metrics

💬 Systems & Communication:

• ClickUp (Project Management)
• GoHighLevel (CRM, Client Communication)
• Discord (Internal & Client Communication)
• Google Meet (Video Conferencing)

💪 Main Job Duties and Responsibilities:

• Manage and build strong client relationships
• Onboard new clients and provide them with necessary resources
• Oversee the Account Manager to ensure all clients are on track with achieving successful KPIs
• Monitor and report on client success metrics
• Provide strategic recommendations to clients
• Coordinate with other departments to ensure client success
• Resolve client issues in a timely and effective manner
• Responsible for administration and financial management
• Serve directly under the CEO and support with operations-related tasks

✅ Job Specifications/Skills STRICTLY Needed:

• Proven experience in a managerial role
• Strong leadership and decision-making skills
• Excellent communication abilities
• Must be a people person and enthusiastic

🌟 Special Requests/Preference for the Candidates:

• Available weekdays from 8am to 5pm (PST)
• Knowledge about the dental business
• Familiarity with dental treatments

❌ Applicant Red Flags/No-Nos:

• Not enthusiastic about work or fellow team
• Not accountable and conflict-avoidant
• Not proactive with problem-solving
• Poor communication skills
• Lack of attention to detail

💰 Earnings Potential:

• Base + Performance Bonus Based On Client Success
• Overall earning potential can grow as the company expands

➕ Job Benefits:

• Opportunity to lead and grow a dynamic, innovative company
• Be part of a supportive and motivated team
• Remote work with a flexible schedule