Position: Dental Appointment Setter (Full-Time)
Reporting To: Account Manager
Department: Service-Delivery
Location: Remote

🎯 About Diamond+

We are Diamond+ Growth Partners, a premier marketing agency dedicated to transforming dental practices. Our mission is to help ambitious dentists, orthodontists, and implant specialists fix their new patient pipeline and add $1-5 million to their clinic's annual revenue.

We achieve this by installing our proprietary Growth System, which consistently attracts ideal patients (including those seeking Invisalign, implants, and hygiene services) and ensures predictable practice growth.

As true Growth Partners, we manage patient acquisition from A to Z, providing comprehensive solutions that drive significant success for dental professionals looking to take their practice to the next level.

We're looking for a dedicated Dental Appointment Setter to join our dynamic team.

ℹ️ Job Description

As a Dental Appointment Setter, your primary responsibility is to respond to new leads and nurture them through the buying process for our dental clients, ultimately leading them to book appointments for treatments and other dental services. You will be the first point of contact for potential customers, and your role is crucial in converting leads into satisfied clients.

🏆 Job Success KPIs:

• Outreach to 100-200 leads per day by SMS message & phone call
• Maintain a treatment start rate of 20%+ for client accounts

💬 Systems & Communication:

• ClickUp (Project Management)
• GoHighLevel (CRM, Client communication)
• Discord (Internal & Client Communication)
• Google Meet (Video for Sales Calls)

💪 Main Job Duties and Responsibilities:

• Calling and texting new leads in the CRM
• Qualifying leads and setting appointments
• Respond to text messages from leads
• Document all interactions with leads
• Keeping track of outreach metrics

✅ Job Specifications/Skills STRICTLY Needed:

• Must speak fluent English with no accent and sound American
• Self-motivated and doesn't need to rely on others
• Basic understanding of CRM systems
• Must have excellent communication skills
• Must have a reliable internet connection
• Must have a quiet place to work

🌟 Special Requests/Preference for the Candidates:

• Previous dental receptionist or PTs looking for remote work
• Understands the sales process for cosmetic dentistry
• Good understanding of Invisalign and how it works
• Previous sales experience is a plus but not required
• Experience in the dental industry is ideal
• Online weekdays from 8am to 5pm (PST)

❌ Applicant Red Flags/No-Nos:

• Not enthusiastic about work or fellow team
• Not accountable and conflict-avoidant
• Not proactive with problem-solving
• Poor communication skills

💰 Earnings Potential:

• Base salary + performance-based bonuses per treatment start.
• Overall earning potential can grow as the company expands.

➕ Job Benefits:

• Commission-based earnings with high potential for growth
• Be a part of a small, dynamic, and supportive team
• Work from home with flexible hours